Hospitality Accident Book
Incident reporting that keeps pace with your floor
From kitchen burns to customer slips, Accident Book gives your managers a consistent, inspection-ready system across every pub, hotel, and restaurant.
The challenges hospitality operators face
High-turnover teams, busy shifts, and customer-facing risks make incident recording harder than it should be.
High staff turnover
New starters need to report incidents from day one, without training delays.
Kitchen safety risks
Burns, cuts, and slips happen fast — records need to keep up.
Customer incidents
Guest injuries require clear documentation for insurance and liability.
Multi-venue complexity
Head office needs visibility across pubs, hotels, and restaurants.
Paper books in busy venues
Shared books get lost, damaged, or filled in incorrectly during service.
The solution for hospitality
Outcome-focused features built for the pace and pressure of hospitality operations.
QR codes in every venue
Staff scan and report in 60 seconds — no training required.
Works on any phone
No app install, no login for front-line staff.
Photo evidence capture
Document burns, spills, and hazards instantly.
Multi-site dashboard
Ops managers see all venues in one place.
RIDDOR guidance built-in
Know when serious injuries need HSE reporting.
Common hospitality incidents
We understand the types of incidents that happen in kitchens, bars, and front-of-house.
How it works in practice
A simple flow that fits into busy service without slowing things down.
QR poster in the kitchen/bar area
Staff scan with their phone — no app download needed.
60-second mobile form
Describe incident, add photos, submit. Done during a quiet moment.
Manager receives instant alert
Review the report and add follow-up notes from anywhere.
Head office has full visibility
Track trends across venues, export reports for EHO or insurers.
Built for inspections
When EHO or HSE inspectors arrive, your records will be ready.
Designed around UK HSE requirements
Built specifically for RIDDOR obligations and inspection expectations.
RIDDOR deadline tracking
Automatic guidance on reporting timeframes for serious injuries.
GDPR-compliant storage
Data stored securely with proper retention controls by default.
Clear audit trails for EHO and insurance
Every incident timestamped with photos and follow-up actions.
Who this is for
Accident Book is built for multi-site hospitality operators with teams to manage.
Good fit for
- Pub groups and managed houses
- Hotel chains with multiple properties
- Restaurant groups
- Contract caterers
- Event venues and conference centres
Not ideal for
- Single-owner cafés without staff
- Venues with no regular employees
Used by hospitality operators across the UK
Get your venues inspection-ready
7-day free trial. No credit card required. Set up your first site in minutes.
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